channel management solutions
Branding is an important part of any channel sales strategy. Much like a franchisor would protect its brand by giving guidelines for franchisees to follow; vendors protect their brand by training channel partners on the finer points of marketing their products and/or services. Branding does not stop at the vendor. Even channel partners are protective of their own brands and that’s why they provide ample customer support for purchases on their site or physical store.
As a channel partner, I see how branding can determine longevity of a business because branding promotes customer loyalty. I see time and time again how in a supermarket, deluged by options, customers still pick out items they’ve tried, tested and grown accustomed to. Brands such as McDonalds, Starbucks, Kellogg’s, Tide, etc. had become ubiquitous items in our society, our community, and our homes.
In the world of Information Technology, brands such as Apple, Adobe, Microsoft, HP and countless other giants have become synonymous with quality high-value products. The channel sales strategy they employ surely included branding as top priority. As they become more and more famous, the strategies they employ to protect their brand can sometimes border on paranoia, like in the case of the Apple and the infamous iPhone 4.
Established brands are, in a way, more stable and would be harder to topple. For start-ups, however, the game had just begun. Start ups have a long way to go before they can prove their worth and their brand. Fragile reputations have to be cemented by concrete channel sales strategy. And this is how I see it.